Help

Have a Question?

We would love to hear your questions, suggestions and complaints.

Get it answered!

General Questions

Our trading journal uses your trading data to analyze, measure and monitor your trading performance. With our system, you will be able to make better trading decisions and increase your profits.

Our service is used by traders, investors, trading schools, brokers and prop firms.

We support the following instruments:

  • Equities: all nasdaq, nyse, amex listed companies.
  • Options: only simple directional buy and sell operations. Expired contracts can be entered with a price of 0.
  • Forex: All pairs including standard, mini and micro lots. Since we don't have built-in currency conversion, we will display pnl in the quote currency only.
  • Futures
    SymbolNameFutures exchange feeMarket
    6AAustralian Dollar$1.60CME
    6BBritish Pound$1.60CME
    6CCanadian Dollar$1.60CME
    6EEuro FX$1.60CME
    6JJapanese Yen$1.60CME
    6MMexican Peso$1.60CME
    6NNeo Zealand Dollar$1.60CME
    6SSwiss Franc$1.60CME
    AXISBANK$0.00NSE
    BANKBARODA$0.00NSE
    BANKNIFTY$0.00NSE
    BPBritish Pound$1.60CME
    BRNBrent Crude$1.22ICE Europe Commodities
    BZ Brent Crude Last Day Financial$0.33NYMEX
    CCCocoa$2.00ICE Futures US
    CDCanadian Dollar$1.60CME
    CLCrude Oil$1.50NYMEX
    CTCotton$2.00ICE Futures US
    DRREDDY$0.00NSE
    DXUS Dollar Index$1.35ICE Futures US
    E7E-Mini Euro FX$0.85CME
    EMDE-Mini S&P Midcap 400$1.18CME
    ESE-Mini S&P 500$1.18CME
    FDAXDAX Index$0.67EUREX
    FDXMMini DAX Index$0.38EUREX
    FESXEuro Stoxx 50$0.47EUREX
    FGBLEuro Bund$0.37EUREX
    FGBMEuro Bobl$0.37EUREX
    FGBSEuro-Schatz$0.33EUREX
    FGBXEuro-Buxl$0.33EUREX
    FTSEFTSE 100 Index$0.28ICE Europe Financials
    FVSVSTOXX$0.33EUREX
    FXXPSTOXX Europe 600$0.43EUREX
    GCGold$1.50 COMEX
    GFFeeder Cattle$2.03CME
    HDFC$0.00NSE
    HDFCBANK$0.00NSE
    HELean Hogs$2.03CME
    HGCopper$1.50 COMEX
    HINDALCO$0.00NSE
    HOHeating Oil$1.50NYMEX
    ICICIBANK$0.00NSE
    INFY$0.00NSE
    J7E-Mini Japanese Yen$0.85CME
    KCCoffee$2.00ICE Futures US
    KWKansas City Wheat$1.95KCBT
    LBSRandom Length Lumber$2.03CME
    LELive Cattle$2.03CME
    LT$0.00NSE
    M6AE-Micro Australian Dollar$0.16CME
    M6BE-Micro British Pound$0.16CME
    M6EE-Micro Euro$0.16CME
    MARUTI$0.00NSE
    MCDE-Micro Canadian Dollar$0.16CME
    MFSMini-MSCI EAFE Index$1.16ICE Futures US
    MGCE-Micro Gold$0.20 COMEX
    MJYE-Micro Japanese Yen$0.16CME
    MMEMini-MSCI Emerging Markets Index$1.16ICE Futures US
    MPMexican Peso$1.60CME
    MSFE-Micro Swiss Franc$0.16CME
    NGNatural Gas$1.50NYMEX
    NIFTY$0.00NSE
    NKDNikkei 225 (USD)$2.15CME
    NQE-Mini NASDAQ 100$1.18CME
    OJOrange Juice$2.00ICE Futures US
    PAPalladium$1.50NYMEX
    PLPlatinum$1.50NYMEX
    QGE-Mini Natural Gas$0.50NYMEX
    QME-Mini Crude Oil$1.20NYMEX
    RBRBOB Gasoline$1.50NYMEX
    RELIANCE$0.00NSE
    SBSugar No. 11$2.10ICE Futures US
    SBIN$0.00NSE
    SISilver$1.50 COMEX
    SUNPHARMA$0.00NSE
    TATAMOTORS$0.00NSE
    TATASTEEL$0.00NSE
    TCS$0.00NSE
    TFRussell 2000 Index Mini$0.65ICE Futures US
    TNUltra 10-Year T-Note$0.80CBOT
    UBUltra US Treasury Bond$0.85CBOT
    ULSGasoil$1.22ICE Europe Commodities
    USUS Dollar$0.80CME
    VEDL$0.00NSE
    WBSWTI Crude$1.22ICE Europe Commodities
    XCMini Corn$1.03CBOT
    YESBANK$0.00NSE
    YGMini-Gold$0.50ICE Futures US
    YIMini-Silver$0.50ICE Futures US
    YME-Mini Dow ($5)$1.16CBOT
    ZBUS Treasury Bond$0.80CBOT
    ZCCorn$1.95CBOT
    ZF5-Year T-Note$0.65CBOT
    ZLSoybean Oil$1.95CBOT
    ZMSoybean Meal$1.95CBOT
    ZN10-Year T-Note$0.75CBOT
    ZOOats$1.95CBOT
    ZRRough Rice$1.95CBOT
    ZSSoybeans$1.95CBOT
    ZT2-Year T-Note$0.60CBOT
    ZWWheat$1.95CBOT
    You can choose whether to apply the default exchange fees above. We are constantly adding more contracts. Contact us to add your contracts. Please note that you must add the date to your contracts otherwise our system might interpret them as equities. For example CL is Colgate Palmolive, not crude oil. To enter a CL contract, you can type CL12-16 or CL12 or CL followed by any number or dash.

Symbol entry formats:

Our system will recognize equities, options, futures contracts for US markets and forex, but you must input them in the proper format.

  • Equities: MSFT, GOOG, TMO, A, CE.
  • Options: GOOG Mar 15 500 PUT, KO Mar 15 20 Call, IBM 160729C160000
  • Contracts: contracts such as ESZ16, ESZ6, YMU6, CGV7, CLU6, etc.
  • Forex: All pairs including standard, mini and micro lots such as EURUSD, AUDCADMICRO, GBPUSDMINI. Since we don't have built-in currency conversion, we will display pnl in the quote currency only.

Let us know if you are working with specific symbols that are not being interpreted correctly by our system.

We are constantly adding platform and broker import support. We currently support:

  • Collective2
  • Das Trader
  • eOption
  • Fidelity
  • FX Blue
  • Haywood Manager
  • Hold Brothers Gray Box
  • Infinity Futures
  • Interactive Brokers (Tradelog format)
  • MB Trading
  • Meta Trader 5 HTML file
  • Meta Trader Web Export
  • Motivewave
  • Multicharts
  • Ninja Trader 7
  • Prop Reports
  • Rithmic Trader
  • Sterling Trader
  • Suretrader
  • Tastyworks
  • ThinkorSwim
  • Tradestation (Xls format)
  • Tradovate
  • TT Desktop
  • X_Trader

If you don`t find your broker here, please send us a sample file in html, xml, csv, xls and we'll try to add it within 48 business hours.


Pre-Sale Questions

We work with all major credit cards. Our payment processing company is Paypal, leader in online payments.

No, you can cancel the service anytime through our system or through your paypal account.

Users under our free plan can test 90% of our features before subscribing. We believe that's enough to make a purchase decision and no refunds will be given.

Please refer to our pricing page for more details.

Get in touch with us or open an account to access a comprehensive help section.


Pre-sale Questions for Managers

Besides letting your traders analyze their trading performance and optimize it, we can also help managers stay on top of trader's results while monitoring everyone's performance. Learn more about Trademetria for managers.

Yes, we can create your own version of Trademetria with your logo and a custom url. You can also host our software on your servers. Costs vary depending on setup.

Yes, we can compute trading costs but due to the complexity of the computations and on-going changes, we can only estimate some of these costs. Our goal is not trade reporting, but to help traders optimize their performance.

No, you can cancel your service at anytime.

It depends on several factors and implementation desired. Please contact us with the number of users you wish to start and whether you'll be needing a white label.